Time saver
July 17, 2025

Time saver

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fin by Intercom

Occasionally a user would reach out to us outside of our operating business hours and we'd respond the following day. With Fin, we're able to triage users when they're ready and if escalation is needed, a representative can catch back up the following day.

Pros

  • helps answer simple questions quickly without a rep

Cons

  • more complex queries do require intervention from our end
  • it saves a huge amount of time from our CS team
It's extremely intuitive. most users don't even know they're talking to an AI Agent
It integrates very well with React and mobile platforms. getting set up was simple

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fin by Intercom go as expected?

Yes

Would you buy Fin by Intercom again?

Yes

it's definitely a time saver for simple questions. when we get specific about a user's plan for example, it starts to fall off a bit.

Comments

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