Great experience so far
October 16, 2025
Great experience so far
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Fin by Intercom
Overall, there's a huge potential in Fin by Intercom - the quality of conversations is great and the basic setup is easy and quick. You'd need more time if you want to build a more complex solution or launch Fin by Intercom across different journeys. The resolution rate is also great - around 70% within the first few months. A few limitations around messenger itself - can't change widget position on mobile phone, not a lot of customisation options which limits a lot of potential testing for product experience
Pros
- conversations
- product quality
- UX
Cons
- messenger customisation
- workflow customisation options
- reduced response time
yes - their analytics dashboard is super easy to use and helpful for product development
Do you think Fin by Intercom delivers good value for the price?
Yes
Are you happy with Fin by Intercom's feature set?
Yes
Did Fin by Intercom live up to sales and marketing promises?
Yes
Did implementation of Fin by Intercom go as expected?
Yes
Would you buy Fin by Intercom again?
Yes
Comments
Please log in to join the conversation