Just pull the trigger already
October 17, 2025

Just pull the trigger already

Liz Myers | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fin by Intercom

We implemented Fin/Intercom originally only for email for our CS comms. It has expanded to also our leads, chatbot, HelpCenter, etc. We struggled with a single platform for communication across all these different platforms, and amongst multiple staff members/departments. Intercom has helped solve all of that. Then, when we wanted to work on AI use to expand our workforce without a financial burden on our company, we implemented Fin.

Pros

  • Identify issues a customer/lead has
  • Link HelpCenter articles to help customers find answers
  • Incredible reporting features

Cons

  • Pricing is expensive and dynamic, but I will say it's similar to an hourly staff member. You have to not think of it as a one-time flat-rate purchase. It is like having a real employee (although, fraction of the price!)
  • Increased customer satisfaction - currently at 100% for the last 6 months
  • Time (and thus money) savings of human hours
  • New roles - AI/training/HelpCenter specialist
I've had a great experience and have zero complaints
We use Zaps to connect our CRM.
Hiver is straight trash and we switched from it to Fin.

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

Yes

Did implementation of Fin by Intercom go as expected?

Yes

Would you buy Fin by Intercom again?

Yes

I cannot think of where it is inappropriate. Fin by Intercom is truly the best on the market. You get what you pay for - this can be a scary investment because it is more than competition, but it's worth it.

Comments

More Reviews of Fin by Intercom

  1. Home
  2. AI Chatbot Software
  3. Fin by Intercom Reviews
  4. User Review of Fin by Intercom