Easy to intergrate AI agent
November 06, 2025
Easy to intergrate AI agent
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Fin by Intercom
We user Fin by Intercom as our emailing and support tool for our users. It is also the host and source for our help center. We handle all incoming messages from users, through social media, email, or the chat feature on our website.
We heavily rely on the Fin by Intercom to answer basic questions from users, preventing them from having to search for the specific answer. This saves our small team of 1 time to answer more complex and personalized answers. We also use it to gear them toward general finance information by informing it on content from our blog.
We heavily rely on the Fin by Intercom to answer basic questions from users, preventing them from having to search for the specific answer. This saves our small team of 1 time to answer more complex and personalized answers. We also use it to gear them toward general finance information by informing it on content from our blog.
Pros
- Adapting to new information. If our knowledge base is missing information, Fin by Intercom still infers accurately based off what it knows and what the user is telling it.
- Keeping the tone of our brand voice
- Handling oddly or poorly worded questions
Cons
- It can be stubborn on escalating to a human agent despite multiple guidance rules. I would enjoy seeing a clear toggle to avoid transferring to a human agent until entire details of the issue are provided
- Tools like "Customer Answer" are hidden in a lot of sub-menus so navigating to all the features has a learning curve
- We saved $7k a year switching to Fin by Intercom for our full in-house support system
- Our CSAT improved from 50% to 72% within 6 months of switching to Fin by Intercom and implementing a hybrid human/ai support system
- We've been able to scale faster with Fin by Intercom AI to a larger user base without overworking our support team
We use all these features to talk to one another. Our help center is public facing but also has a plethora of private articles and snippets to help our agents and keep Fin by Intercom informed on how to approach situations. We also regularly sync our blog to Fin by Intercom so it knows what the company is saying as well.
Do you think Fin by Intercom delivers good value for the price?
Yes
Are you happy with Fin by Intercom's feature set?
Yes
Did Fin by Intercom live up to sales and marketing promises?
Yes
Did implementation of Fin by Intercom go as expected?
Yes
Would you buy Fin by Intercom again?
Yes
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