FIN Review.
December 02, 2025

FIN Review.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fin by Intercom

Fin helps our customers navigate the app and resolve any issues that might stop them from using it properly. Since introducing Fin, our engineering team no longer needs to jump into Intercom conversations. Instead, we have one person handling replies and only escalating to an engineer when it’s actually needed.

Pros

  • Responding to messages.
  • Debugging

Cons

  • Halicinating
  • Removing the need to have engineers on live chat.
Fin is also incredibly easy to set up, especially if you’re using Intercom’s Help Center as the base for your support articles. Fin pulls in and understands that content instantly.
We do not currently.
We have previously used Crisp chat, while the software is good, Fin really drives us towards using Intercom.

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

Yes

Did implementation of Fin by Intercom go as expected?

Yes

Would you buy Fin by Intercom again?

Yes

Fin is fantastic for frontline support and makes sure customers get a quick first response. It also categorizes issues far more accurately, making it easier for our team to handle and escalate them when needed.

Comments

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