Item: Fin by Intercom
Rating: 8
Author: Verified User

Overall Satisfaction with Fin by Intercom

Use Cases and Deployment Scope

We use Fin by Intercom not only to provide support to our customers (handled by the CS team) but also to communicate about our features and push marketing activities to all users. I use the outbound communication functionalities daily, and it works great. I love the customizable targeting options. We could improve the reporting/exporting features (for example, it's not easy to export all the information that the teams need when we want to analyze who has clicked or read the communications).

Pros and Cons

Pros

multiple outbound communication types
precise targeting for outbound communications

Cons

export of clicks of outbound communications
introduce different views to analyze who is viewing/clickin outbound communications

Return on Investment

Time savings
Precise targeting which created registrations for our customer webinars

Usability

It's rather easy and intuitive. When needed, the support is good.

Integrations

We can directly synch with other tools like Hubspot and Gainsight

Key Insights

Do you think Fin by Intercom delivers good value for the price?

Not sure

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fin by Intercom go as expected?

I wasn't involved with the implementation phase

Would you buy Fin by Intercom again?

Yes

Likelihood to Recommend

outbound communications

Comments

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Great tool for customer communications