Love Fin Super helpful and makes my work easier and more streamlined.
January 23, 2026

Love Fin Super helpful and makes my work easier and more streamlined.

Lilly Miles | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fin by Intercom

We use Fin to help organize our clients and connect them with the right people. The program also assists in helping our customers when we are not available. This is so helpful because we do not lose potential sales.

Pros

  • Answering basic product questions.
  • Assisting customers to the right department.
  • Helping customers find the right links to our website.

Cons

  • More in depth information about products.
  • Helping with figuring out how many boxes a customer need.
  • Answering commonly asked questions with commonly used answers and macros.
  • Helps save sales by always giving customers a reply.
  • Allows us to not have to hire after hour help.
  • Allows us to not have to employ more teams over seas.
I think it is relatively easy to use. It is pretty straightforward and easy to understand. I would like to get more knowledge on the program in general. I see a lot of seminars in cities and would love one in Phoenix.
I believe that we use Fin with our live chats. This is super helpful with how we operate and organize as a company.

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fin by Intercom go as expected?

Yes

Would you buy Fin by Intercom again?

Yes

I think Fin is so helpful as a directory tool, as it explains how the company operates and is structured. I think for more technical situations, it's helpful to have an intercom relay the message to the right person. I wish we could integrate this with Shopify to determine which accounts are b2b and which can be handled by our normal sales team.

Comments

More Reviews of Fin by Intercom

  1. Home
  2. AI Chatbot Software
  3. Fin by Intercom Reviews
  4. User Review of Fin by Intercom