Fin by intercom a daily friend.
January 25, 2026

Fin by intercom a daily friend.

Juan Rengifo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fin by Intercom

I use Fin by Intercom daily. It helps me organize my ideas better and respond to my clients. It also allows me to be more friendly or helps me to rephrase repetitive responses based on the work I did. It's a great tool for me as a support agent.

Pros

  • Rephrase
  • Sound more friendly.
  • Resume

Cons

  • The resume feature is not 100% accurate.
  • Translation feature is not 100% good.
  • Sometimes tech issues make the Fin feature slow.
  • Greater customer service.
  • Improved rates from clients.
  • Be more organized.
Sometimes the bot repeats the same responses, which can be frustrating for our customers. It may also sound a bit repetitive and less natural than a human conversation.
The experience here is not good. Although we have a knowledge base, the AI agent sounds very robotic, and our clients prefer to chat with a human rather than a robot.

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fin by Intercom go as expected?

Yes

Would you buy Fin by Intercom again?

Yes

Asana, Klaus, Notion
I handle many chats and emails every day, and Fin by Intercom helps me summarize conversations, respond in a friendlier, more professional way, and organize my work better, so I can be more efficient.

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