Fin by Intercom will grow your business if you give it your passion
February 13, 2026

Fin by Intercom will grow your business if you give it your passion

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fin by Intercom

Fin by Intercom has become an integral part of our customer service, marketing, and sales departments. In addition to providing our customers with faster and better support, Fin by Intercom helps generate new leads by engaging with new visitors who would otherwise have had to wait for a response or search for answers themselves.

Pros

  • Get people interested in our service
  • Manage a lot of the support tickets
  • Help existing customers in a much faster and leaner way than we could manage manually before

Cons

  • It would be great if Fin by Intercom could share video tutorials
  • The process of setting Fin by Intercom up for mail doesn't really work since it's way to complex to get all the filters to work properly. We had to turn it off again after some weeks.
  • We managed to scale our business without hiring more people
  • We have been able to focus the customer suport more around sales/up-sales.
Because it's working and improving week by week.
We have integrated our platform with Intercom so that a new user is automatically created in Intercom.

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

Yes

Did implementation of Fin by Intercom go as expected?

Yes

Would you buy Fin by Intercom again?

Yes

It's just genuinely great, and you could tell that it's developed by a team that really cares about the product and its users.

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