Overall Satisfaction with Fonality
We replaced our old InterTel PBX with a Fonality PBXtra VOIP system. We have an inhouse server supported by Fonality under contract. We use this as our only phone system at our main site and to connect to remote sites and users. We use the programmable call menu routing, routing groups, scheduler. We have operators use HUD to route calls. The web based controls are intuitive and easy to use requiring very training which we did ourselves.
- Fonality support is very quick to respond to our calls and efficient at resolving them whether its an training/education issue or technical problems with our VOIP phones or server.
- The HUD - Heads up display to see all of our calls, conferences etc and to be able to drap and drop to route calls is very useful.
- The programmable "find me, follow me" feature is very useful for getting calls to our users who are not bound to a office desk extension, easily fowarding to their cell, home #'s on a schedule.
- Programming the call menu to handle the voice prompts and routing is easy to set-up and manage
- The annual cost of support is significant. We have very few calls into support as it is seldom needed. It would be nice if we could have the option to pay on a per call basis vs annual support contract.
- Fonality's features have enabled us to reduce the time it takes for our customers to reach the people they need to reach.
- The cost to manage and maintain our phone system has been reduced.
- Our telecom costs have been reduced as we have been able to reduce the call lines we need.
At the time we researched which VOIP system to implement (2007) we narrowed our choices down to two providers - Fonality and ShoreTel based on features, cost and fit to the size of our comapny (75 phones). Their features were very similar but the cost for Fonality was significantly less at that time.
Fonality is well suited for companies with a small or no in house I.T. department as it is easy to install, set-up and manage. I am not sure how well it scales to companies with over 500 employees as I have not tried to use it in that environment. VOIP phones work best if your sites network switches support POE (power over ethernet).
All functional areas in our company.
The features, reliability and support have been excellent.