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Fonality is our choice as a Call Center Solution.
Updated December 18, 2014

Fonality is our choice as a Call Center Solution.

Michael Allen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Trixbox 12.4

Modules Used

  • Call Center Pro

Overall Satisfaction with Fonality

Fonality is being used across our whole organization. We have a customer support department and we use Fonality to manage the Call Center call volume.
  • Managing Call Center queues
  • Add/Moves/Changes of extensions.
  • Use of Heads Up Display (HUDO
  • Easy Call forwarding.
  • setup of HUD app for phones.
  • Add management of do not disturb feature per extension.
  • Add central control ability to remote reboot extensions.
  • Better customer service.
  • We support more customer in our call center with fewer Customer Service Representatives.
  • We communicate to our customer base by regular changing our auto attendant message.
We feel Fonality stacks up well against Cisco.
Fonality is an essential tool in running our business and we have no plans to change vendors.
I would recommend Fonality to most customers. It is important that the customer have talent to support the product in house.

Using Fonality

Very user friendly. Easy to train users and admins.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Add/Moves/Changes of Extensions
  • Adjusting the Auto Attendant.
  • Changing the call queues.
  • Provisioning of extensions.
Yes - Needs improvement.

Fonality Reliability