Good Value for the money!
September 20, 2016

Good Value for the money!

Wm. Scott Combs, MBA | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fonality

Fonality is the telephone system currently being used in my office for inbound and outbound calls in my office location. I am solely responsible for the telephone communication in my office - not across the entire organization. The business problems it helps address is the ability to track inbound/outbound calls on a log system to make sure my employees are making their daily phone calls.
  • Fonality up until today has never gone out of service.
  • Fonality provides telephone services at a competitive price.
  • Fonality tech support helps you with any problems you might come across.
  • If and when the system goes out, have a back up plan to communicate what is going on, the system went out today and still no reasons why or ETA of the system being fixed.
  • Tech support doesn't always understand the tech problem. If you get someone else on the line they might tell you something else or some other way to fix it. Not really consistent.
  • My billing issue just got fixed after 4 months of research, and my address has never been corrected to the correct address.
  • ROI has been high since my agency depends on making outbound telemarketing calls.
  • There is still some cost involved in calling tech support with issues and the time you must spend with the tech support group to get issues solved.
I have compared Lightspeed, DYL, and ATT. Fonality tends to be the cheaper of the 3, however not as many features included with the Fonality agreement. Lightspeed and DYL include texting in their normal plan as Fonality does not offer this feature in the plan I am in. I am not sure on the customer service portion between the four.
Fonality is good for people looking a lower price than competitors. However with Fonality it seems like there are issues with the service and it takes forever to get in touch with a tech. When you do get a hold of a tech you are on the phone a minimum of 30-40 minutes to get the issue fixed. It seems like there should be more tech support so there are no wait or short wait times.

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