HUD dud
Updated October 26, 2016

HUD dud

Scott Berken | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Fonality

We are a 3 attorney 8 support staff law firm that was using a 4 line PBX system that was maxed. This problem was compounded with a myriad of inefficiencies including the lack of a dynamic voicemail system, 5 local area codes with varying calling requirements and most importantly connecting clients to the attorney when they are out of the office, as well as, the inability to avoid using their personal cell number when calling clients.

Pros

  • The ability to move a call from your desk to your mobile phone almost seamlessly has been an effective tool for the staff.
  • The ease of accessing the recent call log. It assists us in logging accurate call times with our clients.

Cons

  • An identifier for parked calls. When multiple calls are parked, some type of numbering system would help.
  • Ability to merge Outlook contacts into the HUD.
  • Ability to put HUD mobile on vibrate.
  • Due to the denigrated service, we have lost calls or had to call clients multiple times costing us unbillable time
The price had some effect, but ironically it was the HUD web and mobile portal that sold us.
To be able to slide into a mobile office with ease has been a paradigm shift on how we manage our office communications.

NetFortris Feature Ratings

Hosted PBX
7
Call reports
7
Directory of employee names
10
Answering rules
7
Call park
5
Message alerts
4
Mobile app for iOS
6

Using Fonality

Comments

More Reviews of NetFortris