Formstack needs a refresher
September 24, 2018

Formstack needs a refresher

Laurance J. Specht | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Software Version

Enterprise

Overall Satisfaction with Formstack

We use Formstack for a variety of needs where information is required to process requests such as purchasing, IT support and professional development requests. It is used mostly by operations but IT uses it as well. It allows us to keep track of all types of requests easily and provide feedback to users.
  • Easy to set up
  • Easy to track in the portal
  • Flexible to fit organization needs
  • The interface is not engaging.
  • More features available like the recent addition of Recaptcha
  • Terminology can be confusing
  • Financial management
  • Inventory control
  • Communications
Flexibility, tools and ROI are the reasons we chose Formstack. Data being exportable to other tools and systems we use also helped to make this determination. The level of complexity and conditional logic it has even at its most basic levels gives it an edge over most products. Good customer support sets them apart as well. However look needs to be updated.
Formstack is a flexible tool for an organization to gather and track data required to support the work your organization does. It is particularly useful in tracking supply and equipment requests, internal work orders and time requests. There are other tools that work better for IT support requests and have a better user interface.

Formstack Forms Feature Ratings

Survey templates
7
Themes
6
Custom logo/branding
6
Changes to live survey
6
Multiple question types
7
Survey logic flexibility
6
Data export
7
Standard reports
6
Custom reports
6
Access controls
6
Compliance
6