FreshBooks is Good Accounting Software
December 26, 2020

FreshBooks is Good Accounting Software

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with FreshBooks

We implemented FreshBooks for a couple of marketing and manufacturing customers--most of our customers were using different accounting softwares for finance and invoice management across all their departments They reported issues like not able to track invoices properly, lack of cloud compatibility, etc. After FreshBooks implementation/migration, customers are able to better track invoices and they see 20-30% increased productivity and around 20% cost savings.
  • Reporting
  • Real time invoice tracking
  • Easy implementation
  • Cloud support
  • Onboarding process
  • API SDK support for latest programming languages like Node.js, Go
  • Direct integration with other CRMs
  • Easy to use
  • Cloud-based reporting; can use anywhere
  • Could have been better with integrations with other software
  • Crashes sometimes
  • Slow when data is huge
FreshBooks is easy to implement and the onboarding process is straightforward. It has great user interface to navigate and any user can easily start using it. It also offers customization of the modules/reports. Most importantly invoice tracking is a great module. It is offered at a better price compared with other softwares available on the market. Customer support is great and always quick, responsive, and very full during onboarding time.

Do you think FreshBooks delivers good value for the price?

Yes

Are you happy with FreshBooks's feature set?

Yes

Did FreshBooks live up to sales and marketing promises?

Yes

Did implementation of FreshBooks go as expected?

Yes

Would you buy FreshBooks again?

Yes

FreshBooks implementation is very easy and it has a great user interface, which means any user can start using it easily. It has great documentation and helpful blog/forum articles. I love the remote access feature very much. Easy to navigate and customize reports. As it is running in the cloud, we can access it from anywhere and start resuming work.
FreshBooks has great support team that helped during migration process. Post migration to FreshBooks, we never had to speak to the customer support team over the phone but they are always available via email with a quick turnaround time. I had a situation where the application was crashing when there was a huge amount of data and the support team helped resolve the issue in around four hours via email.
As we implemented FreshBooks for few customers. I strongly recommend for all small to medium customers--it is easy to implement, has cloud support, onboard process is easy, and has great API support. I had a good experience with the support team. They are available 24/7 via email and are quick at responding.

FreshBooks Feature Ratings

Accounts payable
8
Accounts receivable
8
Expense management
8
Dashboards
9
Standard reports
9
API for custom integration
8
Role-based user permissions
7