Name: Verloop
Author: Verloop

Customer Success Management Training

Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Interactive Application Security Testing (IAST)

Development

Academic Advising

Education

Business Intelligence (BI)

Collaboration

Contract Management

Project Portfolio Management

Workflow

Enterprise

Accounting

Crypto Asset Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Referral

Employer of Record (EOR)

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Change Management

Cloud Storage

Continuous Delivery

Converged Infrastructure

Custom Software Development Services

Fraud Detection

IT Asset Disposal

IT Asset Management

Integration Platform as a Service (iPaaS)

Managed File Transfer (MFT)

Managed Hosting

Network Performance Monitoring

SaaS Management

Security Analytics

System Monitoring

Time Series Databases

Unified Endpoint Management (UEM)

Wireless LAN

Information Technology

A/B Testing

AI Writing Assistant Software

Ad Serving & Retargeting

All-in-One Marketing

App Store Optimization (ASO)

Channel Management

Computer-Assisted Translation

Content Management

Creative Collaboration

Customer Journey Mapping

Email Marketing

Gamification

Marketing Automation

Product Intelligence

Social Media Analytics

Social Media Management

Survey & Forms Building

Tag Management

Web Analytics

Marketing

Project Management

Professional Services

Customer Communication Management

Customer Relationship Management (CRM)

Presales

Quote to Cash

eCommerce Analytics

Sales

Data-Centric Audit Protection (DCAP)

Intrusion Detection

Security

3D Modeling

Aviation

Chiropractic

Financial Services CRM

Internet of Medical Things

Vertical-Specific

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### Customer Support Automation
Users appreciate Verloop's customer support automation for its efficiency in resolving customer queries and providing quick responses. The chatbot's ability to interact with customers and assist in solving issues has been highlighted as a key strength. While some users have mentioned minor issues such as notification delays and occasional system hang-ups, overall, Verloop's customer support automation capabilities seem to be well-received by users across various industries.

### Real-Time Communication
While some users appreciate Verloop's real-time communication capabilities, particularly its ability to provide instant messaging and notifications, others have raised concerns about issues such as low notification tones and chat disruptions. The platform's real-time support features have been commended for enabling quick query resolutions, but there are calls for improvements in customization options and AI support for agents to enhance the real-time experience. Despite mixed feedback, the real-time data insights provided by Verloop's dashboard have been highlighted as a valuable asset for monitoring chat volumes and performance metrics in real time.

### Customer Engagement Strategies
Users consistently highlight Verloop's customer engagement strategies as a key strength, emphasizing its effectiveness in connecting with customers and providing timely assistance. The platform's ability to facilitate real-time interactions and resolve queries promptly has garnered positive feedback from users across various industries. While some users have noted occasional issues such as lag in alerts, the overall sentiment remains positive towards Verloop's customer engagement strategies, with many appreciating its role in enhancing customer satisfaction and streamlining communication processes.

### User Interface and Experience
Users generally praise Verloop for its user-friendly interface, ease of operation, and professional platform. They appreciate features like canned replies, color schemes, and the convenience of checking all necessary aspects. However, some users have reported occasional lags and bugs that impact the dashboard view. Despite these minor issues, the majority of reviewers find the user interface to be amicable, easy to use, and conducive to efficient communication with customers. The chatbot's relevant responses and the platform's navigation ease further enhance the overall user experience.

### Performance and Efficiency
Users have varying opinions on Verloop's performance and efficiency features. While some appreciate its ease of use, notification style, and quick resolution capabilities, others have highlighted issues such as lag, hanging, and delays in response time. The platform's ability to handle multiple chats simultaneously is seen as a key area for improvement to enhance overall performance and efficiency. Despite these challenges, users generally acknowledge the platform's potential for streamlining customer interactions and improving resolution times.

### Problem Resolution and Handling
Users commonly praise Verloop for its problem-solving capabilities and efficient handling of user issues. The feedback indicates a significant improvement in business performance, with users expressing satisfaction with the speed and convenience of problem resolution. Positive reviews highlight the company's ability to understand user demands and difficulties, leading to successful issue resolution. Additionally, user feedback and ratings play a vital role in the company's survival, emphasizing the importance of effective problem resolution and handling in maintaining customer satisfaction.

### Integration and Compatibility
Users have expressed mixed opinions regarding Verloop's integration and compatibility features. While some appreciate the user-friendly environment and real-time data provided by the dashboard, others have pointed out occasional issues such as lagging notifications and bugs impacting the overall experience. Suggestions for improvement include enhancing the app version, adding more features like email integration, and resolving technical glitches to ensure a smoother user experience. Despite these challenges, Verloop's integration and compatibility capabilities remain a focal point for users, with the potential for further enhancements to solidify its position in the market.

### Reporting and Analytics
Users across reviews generally praise Verloop for its efficient reporting and analytics features. They appreciate the ease of extracting reports and viewing performance metrics on a daily or monthly basis. The automatic report sending feature is highlighted as a time-saving benefit, eliminating the need for manual extraction. Some users find the platform user-friendly and efficient for handling multiple chat windows simultaneously, with no delays in generating comprehensive reports. However, a minor inconvenience mentioned is the preference for downloading reports directly within the application rather than having to access them through email.

### Sales and CRM Integration
User feedback on Verloop's CRM integration is predominantly positive, highlighting its user-friendly interface and efficient access to CRM tabs. Users appreciate the sound alerts that keep them notified and the strong product team that ensures continuous evolution based on market needs. The API integration is praised for its effectiveness, although some users suggest including new services in the base variant without additional costs. Additionally, there are recommendations for easier access to chat transcripts for direct saving in CRM. Verloop's ability to integrate with various CRM systems is seen as a significant advantage, enhancing productivity and potentially impacting NPS and CSAT positively.

### Lead Generation Tools
Users consistently highlight Verloop's lead generation tools as a valuable asset for their businesses. The tool's ability to qualify leads efficiently at scale and provide pre-purchase support through WhatsApp chats has been particularly praised. Additionally, users appreciate the post-purchase support and the ease of generating leads through multiple landing pages and integrated CRM systems. Verloop's lead generation tools have proven to be instrumental in increasing conversions and streamlining the lead generation process for various organizations.

Users commonly recommend the following improvements for Verloop: improve the app version and address lagging issues, add more features and options (such as sending video clips and smile emojis, shortcuts for quick responses, and agent breaks bifurcation), and make performance metrics more visible to track performance effectively and improve customer support. Users appreciate Verloop as a platform for live chat and customer support but have provided these recommendations to enhance user experience, functionality, and performance.

Businesses can leverage Verloop to provide real-time support to their customers via live chat, which is essential for customer service in the tech industry. With Verloop, users can handle multiple chats simultaneously, track chat count and resolution timeline, and access customer details to provide better assistance. This software makes it easy to jump in and join the chat room, assign leads and manage them under the queue section.

One of the key benefits of using Verloop is its ability to reduce response time and qualify leads for businesses. It enables companies to answer customer queries 24x7, reducing the burden on presales teams and enhancing customer experience. Verloop is great for lead generation and customer support, making it easier for customers to interact with brands and building a customer acquisition and onboarding journey. Additionally, this software helps streamline the workflow of community managers by enabling them to assist their community 24/7 and increasing retention and engagement time. Overall, Verloop assists businesses in providing fast and rapid answers to every customer, improving customer satisfaction, boosting sales, and increasing productivity.

User-friendly Interface: Several users have praised Verloop's user-friendly interface, which makes it easy to navigate and operate. Users appreciate the clean and organized format of chats that helps them quickly locate old chats and track user details. The UI is very attractive, simple, and easy to use, with well-explained tutorial videos that make it easy for users to manage the system.

Automation: Reviewers are impressed with Verloop's automation feature, which automatically stores customer details like email addresses and phone numbers. The chatbot handles chats flawlessly with almost no human intervention, making it a convenient tool that automates conversations and provides customers with 24/7 availability. Verloop has helped users answer a lot of customer queries that would have otherwise gone unanswered during non-working hours.

Real-time Dashboard: Many reviewers liked Verloop's dashboard, which provides real-time information on user activity and performance metrics. They also appreciated the ability to view chat history easily. Users appreciate the fast response time of Verloop, making it efficient for both customers and agents. The sound notification for new chats is a nice touch, with users finding it helpful in not missing any new messages.

Notification Issues: Some users have reported that notifications do not arrive on time or are missed entirely. Additionally, the notification sound for incoming chats is often too low or doesn't work at all. This has led to delays in responding to customers and frustration among some users.

Lag and Slow Response Times: A significant number of users have experienced lag and slow response times while using Verloop, especially when handling multiple chats simultaneously. This has resulted in difficulty keeping up with customer inquiries and a less efficient workflow for these users.

Limited Customization Options: Several users have requested more customization options for notifications, such as the ability to change the sound or add banners/messages. Users have also noted that Verloop lacks certain customization options, such as changing the background color and fonts. The limited options available make it difficult for some users to tailor their experience with Verloop to their specific needs.

Indian company Verloop provides AI conversational and chatbot building technology.

Salesforce' Einstein Bots provide customers with intelligent, self-service bots. Requires Service UE
or Digital Engagement. It is a self-service solution and add-on to the Salesforce Service Cloud, and is available with a Enterprise or Unlimited edition.

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Genesys Cloud CX 1 - Voice

Genesys Cloud CX 2 - Digital

Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

Genesys Cloud CX

Verloop

Chatbots are AI to related to virtual sales or marketing assistants and like AI virtual sales assistants, they can be used to apply conversational marketing to web pages and apps. Chatbot platforms, or chatbot builders allow IT pros to build these conversational bots. They also be used for troubleshoot and IT operations support.

Chatbot

Getting started with Verloop in 2 minutes

Verloop.io's new UI has transformed the way agents interact with the platform. With innovation and usability at the forefront of this journey, the new UI:

✅  Is easy to use/self-explanatory
✅  Is not complex
✅  Has easily discoverable features
✅  Improves efficiency
✅  Is aesthetically pleasing
✅  Saves time and money

The user-centred features will translate to higher efficiency, faster ticket resolution and thus cost benefits. Read more about the new changes in our blog: https://verloop.io/blog/new-chat-ui/

Check it out yourself with a Free Demo: https://bit.ly/new-chat-UI-demo

#FasterCustomerSupport #ConversationalAI

Introducing Verloop.io’s New Chat UI

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Verloop.io - Providing Delightful Customer Support Automation

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chatbot automation

Refers to the personalization and overall quality of custom flows for  AI-based chatbot interactions to answer queries, book appointments, create tickets, transfer chats to an agent or direct users to a knowledge base. In addition to NLP, this may include AI learning/understanding models.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

Verloop

Overview

What is Verloop?