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Businesses can leverage Verloop to provide real-time support to their customers via live chat, which is essential for customer service in …
Overview
What is Verloop?
Indian company Verloop provides AI conversational and chatbot building technology.
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What is Verloop?
Indian company Verloop provides AI conversational and chatbot building technology.
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Product Demos
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Introducing Verloop.io’s New Chat UI
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Getting started with Verloop in 2 minutes
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Product Details
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What is Verloop?
Verloop Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Businesses can leverage Verloop to provide real-time support to their customers via live chat, which is essential for customer service in the tech industry. With Verloop, users can handle multiple chats simultaneously, track chat count and resolution timeline, and access customer details to provide better assistance. This software makes it easy to jump in and join the chat room, assign leads and manage them under the queue section.
One of the key benefits of using Verloop is its ability to reduce response time and qualify leads for businesses. It enables companies to answer customer queries 24x7, reducing the burden on presales teams and enhancing customer experience. Verloop is great for lead generation and customer support, making it easier for customers to interact with brands and building a customer acquisition and onboarding journey. Additionally, this software helps streamline the workflow of community managers by enabling them to assist their community 24/7 and increasing retention and engagement time. Overall, Verloop assists businesses in providing fast and rapid answers to every customer, improving customer satisfaction, boosting sales, and increasing productivity.
User-friendly Interface: Several users have praised Verloop's user-friendly interface, which makes it easy to navigate and operate. Users appreciate the clean and organized format of chats that helps them quickly locate old chats and track user details. The UI is very attractive, simple, and easy to use, with well-explained tutorial videos that make it easy for users to manage the system.
Automation: Reviewers are impressed with Verloop's automation feature, which automatically stores customer details like email addresses and phone numbers. The chatbot handles chats flawlessly with almost no human intervention, making it a convenient tool that automates conversations and provides customers with 24/7 availability. Verloop has helped users answer a lot of customer queries that would have otherwise gone unanswered during non-working hours.
Real-time Dashboard: Many reviewers liked Verloop's dashboard, which provides real-time information on user activity and performance metrics. They also appreciated the ability to view chat history easily. Users appreciate the fast response time of Verloop, making it efficient for both customers and agents. The sound notification for new chats is a nice touch, with users finding it helpful in not missing any new messages.
Notification Issues: Some users have reported that notifications do not arrive on time or are missed entirely. Additionally, the notification sound for incoming chats is often too low or doesn't work at all. This has led to delays in responding to customers and frustration among some users.
Lag and Slow Response Times: A significant number of users have experienced lag and slow response times while using Verloop, especially when handling multiple chats simultaneously. This has resulted in difficulty keeping up with customer inquiries and a less efficient workflow for these users.
Limited Customization Options: Several users have requested more customization options for notifications, such as the ability to change the sound or add banners/messages. Users have also noted that Verloop lacks certain customization options, such as changing the background color and fonts. The limited options available make it difficult for some users to tailor their experience with Verloop to their specific needs.
Users commonly recommend the following improvements for Verloop: improve the app version and address lagging issues, add more features and options (such as sending video clips and smile emojis, shortcuts for quick responses, and agent breaks bifurcation), and make performance metrics more visible to track performance effectively and improve customer support. Users appreciate Verloop as a platform for live chat and customer support but have provided these recommendations to enhance user experience, functionality, and performance.