Freshchat took communication with customer to next level for our business
April 11, 2025
Freshchat took communication with customer to next level for our business
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshchat
We use it as our CRM, lead capture from website, social media, WhatsApp and email marketing, we created workflow to automate our communication with our customer
Pros
- WhatsApp Marketing
- Lead tracking
- Customer Follow up
Cons
- Analytic Matrix by default doesn't show the recipients details, we need to put additional filters to see desired data
- WhatsApp Message Delivery is not 100%
- Support can be better, for a small query we have to wait for few days for agent to reply over email and do it's resolution
- Definately positive, today we closed a deal for prospect in Dubai, have been following up for months, it helped us in follow up automation,
- It has automated our repeative work over WhatsApp and email
- Our all new financial year campaigns are lined up, we are excited to use Freshchat for revenue growth
Making customer journey flow sets it apart from others, it's easy , covers all possible scenarios for a customer journey. The triggers, conditions and actions are well designed. We love the set delay features, helps us reach customer after some time if certain action is taken. The conversation section help our agent to see and respond to customer queries.
Do you think Freshchat delivers good value for the price?
Yes
Are you happy with Freshchat's feature set?
Yes
Did Freshchat live up to sales and marketing promises?
Yes
Did implementation of Freshchat go as expected?
Yes
Would you buy Freshchat again?
Yes
Comments
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