Freshdesk - the go-to software for Customer Service
August 29, 2018
Freshdesk - the go-to software for Customer Service
Score 6 out of 10
Vetted Review
Verified User
Software Version
Free
Overall Satisfaction with Freshdesk
We use Freshdesk for two different Customer Service related uses.
1. Orders from our WooCommerce install get piped to Freshdesk for archival purposes (there is some info that doesn't appear elsewhere for those without access to Woo's Admin side.
2. All Customer Service inquiries. Again for archival purposes.
1. Orders from our WooCommerce install get piped to Freshdesk for archival purposes (there is some info that doesn't appear elsewhere for those without access to Woo's Admin side.
2. All Customer Service inquiries. Again for archival purposes.
- Easy to search
- Easy to setup basic autoresponders or ticket modifications
- Easy to do basic training
- Tying together multiple responses on the same ticket
- The screen UI flow can be improved
- Since we have the Sprout (or Free) version - 100% ROI
- It has come in very handy for our Distribution Center (see previous comment about info that can't be see w/o Admin privileges on Woo).
- We have multiple people doing Customer Service and now there is one place to see what's transpired.
None - they were the go-to Company.
Fewer than 100 per week
Using Freshdesk
5 - Customer Service
Distribution
Marketing
Finance
Operations
Distribution
Marketing
Finance
Operations
1 - The CIO who is good with all types of software - but has had no formal training on Freshdesk.
- Customer Service
- Distribution Center Shipping needs
- Email archival