Fresh 'til Desk
August 28, 2018

Fresh 'til Desk

Steven Smith | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Freshdesk

We use Freshdesk in the technology department of our school district, and students, teachers, and staff all submit tickets via Freshdesk to receive support from the IT staff. This has been working great for us for about 3 years. This gets all support needs in one location, instead of emails to multiple members of my team.
  • Ticket Management: This allows me to see all my team members' tickets and see who has what and who may need help. It also allows me to track trends.
  • Feedback system: Allowing staff and students to submit feedback based on their service received is very helpful in holding IT staff accountable.
  • Chat: Though we no longer use chat in our environment, the chat tools built into Freshdesk are absolutely amazing!
  • Customizable data on the dashboard. I would love to see different types of date available to choose from on the dashboard.
  • Helping make sure all needs are addressed in a timely manner.
  • Team accountability
  • Trend tracking
In any environment where you have any customers with needs and few staff to address those needs, it is an excellent tool! I highly recommend Freshdesk to anyone in this sort of environment.