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Freshdesk: Some Good Features, TERRIBLE Support. Recommend: Avoid
March 28, 2022

Freshdesk: Some Good Features, TERRIBLE Support. Recommend: Avoid

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Other

Overall Satisfaction with Freshdesk

Freshdesk has many features. We use for ticketing, phone, and chat features
  • Ticketing
  • Chat
  • Phone
  • Support
  • Terrible Support

Do you think Freshdesk delivers good value for the price?

No

Are you happy with Freshdesk's feature set?

No

Did Freshdesk live up to sales and marketing promises?

No

Did implementation of Freshdesk go as expected?

No

Would you buy Freshdesk again?

No

100 to 500 per week
Good features, terrible support = Terrible product
Freshdesk may have some good features. But the support provided is the worst I have ever seen from a company. We are 12 days out with no way to use the software. All you get is different Level 1 Technicians who recommend the same thing over and over again (e.g. clear cache). There is no way for us to use the software and no one to fix it. IMO support is the number one thing to look for when adopting a product in a corporate environment. Therefore, even though good features exist, the support is non-existent so this product should never be used by any corporate entity.
Freshdesk may have some good features. But the support provided is the worst I have ever seen from a company. We are 12 days out with no way to use the software. All you get is a different Level 1 Technician who recommends the same thing over and over again (e.g. clear cache). There is no way for us to use the software and no one to fix it. IMO support is the number one thing to look for when adopting a product in a corporate environment. Therefore, even though good features exist, the support is non-existent so this product should never be used by any corporate entity.