Freshdesk: Some Good Features, TERRIBLE Support. Recommend: Avoid

Good features, terrible support = Terrible product

Freshdesk may have some good features. But the support provided is the worst I have ever seen from a company. We are 12 days out with no way to use the software. All you get is different Level 1 Technicians who recommend the same thing over and over again (e.g. clear cache). There is no way for us to use the software and no one to fix it. IMO support is the number one thing to look for when adopting a product in a corporate environment. Therefore, even though good features exist, the support is non-existent so this product should never be used by any corporate entity.

Freshdesk may have some good features. But the support provided is the worst I have ever seen from a company. We are 12 days out with no way to use the software. All you get is a different Level 1 Technician who recommends the same thing over and over again (e.g. clear cache). There is no way for us to use the software and no one to fix it. IMO support is the number one thing to look for when adopting a product in a corporate environment. Therefore, even though good features exist, the support is non-existent so this product should never be used by any corporate entity.