Freshdesk's free platform is great to use and easy to setup.
January 13, 2023
Freshdesk's free platform is great to use and easy to setup.
Score 9 out of 10
Vetted Review
Verified User
Software Version
Free
Overall Satisfaction with Freshdesk
I used Freshdesk for the knowledge base, chat, and tickets in the learning management system. Our users can access it directly at the knowledge base or within the learning management system inside a widget. It gives our customers another method of support outside of office hours. I support my customers via Zoom, email, phone, knowledge base, ticket, and chat.
- Knowledge base.
- Ticket
- Chat
- Default SMTP is not the best.
- When using Google SSO, it was a bit hard to sign on.
- Improve time to resolve an issue.
- When customers are waiting on the phone, they can also access help articles.
Freshdesk's free version is the most generous platform among all platforms with a free version in 2022.
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes