Good app for customer support
April 17, 2025
Good app for customer support
Score 8 out of 10
Vetted Review
Verified User
Software Version
Blossom
Overall Satisfaction with Freshdesk
The application has been a very important aspect in our company and plays a very vital role in the customer management of our company and it has been a very crucial tool to manage the happiness of the customer. It plays an vital role for our company and is a boon to us.
Pros
- Customer Support
- AI Agent
- Knowledgebase
Cons
- Customer Experience
- Onboarding journey
- Better customer experience for our customer
- avoid basic queries
it has surely increased our customer satifcation and aslo it has improved a lot of time management by evading the basic queries sent at us.
- Zendesk Chat and Intercom
its better in terms of pricing for sure as others are completely to high costly.
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes
Comments
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