An excellent ticketing solution that wont break the bank
April 10, 2025
An excellent ticketing solution that wont break the bank
Score 9 out of 10
Vetted Review
Verified User
Software Version
Free
Overall Satisfaction with Freshdesk
We use Freshdesk to manage help desk tickets for our company, to ensure problems are being resolved in a timely manner. Freshdesk addresses the issue of prioritizing problems and ensuring no problems are slipping through the cracks.
Pros
- Great self-service portal
- Creating tickets from email
- Ease of use
Cons
- Allow the dashboard to be more customizable
- Faster resolution times
- More organized support agents
- More productive support desk
We do not have any personal experience with the omnichannel features of Freshdesk, because we only use the email support feature, but Freshdesk does offer many ways for customers to get help via email, phone, social media, and online chat.
Freshdesk was the easiest to set up and was the most straightforward product of all the products we evaluated. It had a better user interface for agents, and provided a great solution to meet our needs at a lower cost than the other products that we evaluated. Freshdesk offers a lower cost of entry, while allowing you room to grow if needed.
Do you think Freshdesk delivers good value for the price?
Yes
Are you happy with Freshdesk's feature set?
Yes
Did Freshdesk live up to sales and marketing promises?
Yes
Did implementation of Freshdesk go as expected?
Yes
Would you buy Freshdesk again?
Yes
Comments
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