FreshService is the right tool for IT Support!
July 18, 2022
FreshService is the right tool for IT Support!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshservice
Our IT support Org uses FS (FreshService). We have currently implemented the Work experience folks, People Operations, and some of the Engineering involved as well. The only difficulty so far has been getting everyone onboard into this centralized tool which would help consolidate all cases into one spot. Then finding information within one centralized location can increase productivity and miscommunications.
- Workflow
- Centralized
- Communication
- More specific permissions granted
- More filter capabilities
- Better how-to's setup
- Response time to end user is increasingly faster.
- Able to add additional support to one ticket
- Centralized tool, instead of multiple tools saving cost.
Do you think Freshservice delivers good value for the price?
Yes
Are you happy with Freshservice's feature set?
Yes
Did Freshservice live up to sales and marketing promises?
Yes
Did implementation of Freshservice go as expected?
I wasn't involved with the implementation phase
Would you buy Freshservice again?
Yes