Freshservice brings fresh air to service desks!
July 21, 2022
Freshservice brings fresh air to service desks!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshservice
We use Freshservice as our primary helpdesk platform that managed all requests from our business to IT. These requests vary widely and include 24/7 support requests from individuals, requests for access to systems, requests for provisioning software/infrastructure, and requests for system changes/enhancements etcetera. The platform supports is configurable to support all these kinds of requests (tickets).
- Configurable
- Workflow/process management
- Cloud based / online access via SSO
- unsaved changes to a ticket can be easily lost
- responses received via email from users when they rate a ticket can be confusing
- streamlined workflow for tickets
- better productivity for people responding to tickets
We previously used Kaseya and Freshservice is vastly more modern and superior platform.
Do you think Freshservice delivers good value for the price?
Yes
Are you happy with Freshservice's feature set?
Yes
Did Freshservice live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Freshservice go as expected?
I wasn't involved with the implementation phase
Would you buy Freshservice again?
Yes