Freshservice, really is Fresh
July 22, 2022
Freshservice, really is Fresh
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshservice
Prior to Freshservice, client incident and problem management were done via an Open Office document, this presented many challenges. When we where looking for a service desk application, we wont something that was simple, yet powerful and offered a range of functions. Freshservice fitted that requirement as it enabled us to record, report and manage our service desk activity in a way we previously could not.
- Incident/problem Management
- Asset Management
- Purchase orders
- Service Requests
- Purchase orders can't be emailed to suppliers
- Assets reporting could be better
- By far its provided visibility of that the IT team does, to whom and on what.
Freshservice to us was a clear winner, for its simple GUI, simple setup and configuration and support, pre and post go live.
Do you think Freshservice delivers good value for the price?
Yes
Are you happy with Freshservice's feature set?
Yes
Did Freshservice live up to sales and marketing promises?
Yes
Did implementation of Freshservice go as expected?
Yes
Would you buy Freshservice again?
Yes