Fantastic user experience and configuration flexibility
November 14, 2022
Fantastic user experience and configuration flexibility
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshservice
We use Freshservice as our ticketing system for IT support requests, onboarding and off-boarding. Freshservice does a fantastic job right out-of-the-box and allowed us to build a service catalog in a very short time. This helps us advertise to our users the services that we offer, and collect all the information we need from the user up-front, which typically enables us to fulfil the request in one touch, without needing to ask questions right from the start.
- User experience (UX)
- Service catalog
- Incident management
- Problem management
- No-code automation
- Integrations
- API
- Bulk update incidents associated with a problem
- 3rd party Okta SSO integration named "Effy"
- Increased the number of tickets we resolve using automation by 15%
Freshservice' beats ServiceNow and Jira Service Management on two key areas: user experience and ease of use (for both users and agents) and out-of-the-box readiness.
We found that both ServiceNow and Jira Service Management require significant configuration and building to get them ready to use. In the case of ServiceNow, you even need to write AngularJS code, which is a language that has been deprecated for several years now.
We found that both ServiceNow and Jira Service Management require significant configuration and building to get them ready to use. In the case of ServiceNow, you even need to write AngularJS code, which is a language that has been deprecated for several years now.
Do you think Freshservice delivers good value for the price?
Yes
Are you happy with Freshservice's feature set?
Yes
Did Freshservice live up to sales and marketing promises?
Yes
Did implementation of Freshservice go as expected?
Yes
Would you buy Freshservice again?
Yes