Freshservice helpdesk must!
November 22, 2022
Freshservice helpdesk must!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshservice
We use Freshservice as a Technology Help Desk Solution, it is a one stop solution that allows us to monitor and track tickets as well as communicate with our end users easily and seamlessly. It also offers a great selection of reporting with average resolve times and tickets handled by agent. One feature that is useful and recently implemented is the ability to see who is viewing a ticket and if someone is responding to a ticket so that duplicate responses are not input at once.
- Tracking
- Reporting
- Ease of Use
- Submission of tickets and Resolution of tickets
- Better Inventory ability
- More Service Catalog Features
- Seamless organization
- Tracking and Reporting abilities
Do you think Freshservice delivers good value for the price?
Yes
Are you happy with Freshservice's feature set?
Yes
Did Freshservice live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Freshservice go as expected?
I wasn't involved with the implementation phase
Would you buy Freshservice again?
Yes