Freshservice, fresh value
March 31, 2023
Freshservice, fresh value
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshservice
Freshservice provides our complete ITIL service solution as well as Project management.
With Freshservice we're able to provide users multiple communication channels for contacting IT but whilst they're on that user journey, Freshservice provides content which enables users to potentially help themselves.
From an IT department perspective we can prioritise work and provide clear reporting on all aspects of workload.
With Freshservice we're able to provide users multiple communication channels for contacting IT but whilst they're on that user journey, Freshservice provides content which enables users to potentially help themselves.
From an IT department perspective we can prioritise work and provide clear reporting on all aspects of workload.
- Service Management
- Ease of use for users
- Easy setup
- Highly configurable
- Accounts payment processing
- Constant attention trying to upsell
- Understand regional use cases and culture
- Improved user satisfaction
- cost effective for quality of product
- Ease of task prioritisation and ticket assignment within IT
Do you think Freshservice delivers good value for the price?
Yes
Are you happy with Freshservice's feature set?
Yes
Did Freshservice live up to sales and marketing promises?
Yes
Did implementation of Freshservice go as expected?
Yes
Would you buy Freshservice again?
Yes