Freshservice Feedback
March 31, 2023

Freshservice Feedback

Sandip Shaw | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Freshservice

I am using Freshservice for my IT team, HR and Admin Team. I have successfully implemented for each department ticketing portal for internal and external users. Our use case is mainly on internal users issue logging and resolving and reporting of tickets.

Pros

  • Workflow
  • Business Rules
  • Analytics
  • Forms

Cons

  • One or more Support mail use for creating ticket by sending email. Like in single email the ability to send both the support mail which will create an append separately
  • All because of excellent ticket processing and overall best feature of the product
Because Freshservice is very easy to use, implementation and configuration which make a IT team to work smoothly.
Support is very prompt and proactive.

Do you think Freshservice delivers good value for the price?

Yes

Are you happy with Freshservice's feature set?

Yes

Did Freshservice live up to sales and marketing promises?

Yes

Did implementation of Freshservice go as expected?

Yes

Would you buy Freshservice again?

Yes

Freshservice is delivered all our need mainly on quick ticket processing, workflow, Business Rules and Report Analytics.

Freshservice Feature Ratings

Incident and problem management
10.0
Organize and prioritize service tickets
10
Expert directory
10
Service restoration
10
Self-service tools
10
Subscription-based notifications
10
ITSM collaboration and documentation
10
ITSM reports and dashboards
10
ITSM asset management
Not Rated
Configuration mangement
Not Rated
Asset management dashboard
Not Rated
Policy and contract enforcement
Not Rated
Change management
Not Rated
Change requests repository
Not Rated
Change calendar
Not Rated
Service-level management
Not Rated

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