Item: Fuze
Rating: 9
Author: Verified User

Support Rating

I no longer worry about missing calls or messages when away from the office or my desk at any given moment. The voicemail email messages have been prompt, and the mobile app's ability to forward calls and see call information has been very helpful. It is much improved over our previous phone system.

Implementation Rating

I was not personally involved with the implementation of Fuze to our company, but it seemed to go smoothly overall. There was a few bumps but nothing that wasn't resolved quickly to make the transition less painful. The new phone setup and online integration instructions were clear overall and helped everyone get started quickly.

Use Cases and Deployment Scope

Fuze is our main phone technology platform used by all employees in the business. In our department it is not only used for business lines but we also have a line used as a "off-hours" number that can reach everyone on the team. We also manage the recordings of all business calls made for quality assurance.

Pros and Cons

Web integration with your business line/account.
Mobile App integration with your business line/account.
Email delivery of voicemail messages.

Better solution for "group" accounts. By which I mean a line dedicated as a "help line" or something similar that is designed to contact multiple users.
Improve Fuze FTP service for retrieving call recordings as we experience frequent timeouts.

Alternatives Considered

I don't know what the previous solution was that our company was using but compared to that one this had a smaller learning curve. The old one had a Windows application that was very old and buggy and would frequently crash, while Fuze is modernized with web and mobile app connectivity.

Other Software Used

Redgate SQL Monitor, Microsoft SQL Server, AutoMate BPA Server

Likelihood to Recommend

It's perfectly capable as a phone voice solution so it's well suited for businesses who need a flexible voice solution. Due to the integration of the website and mobile app, it's a powerful tool that can be used almost anywhere. I'm much less concerned about missing calls and messages while away from the office.

Fuze does mobile and web app integration right!

Modules Used

Overall Satisfaction with Fuze