Honest Fuze Review (from a Systems Admin)

We have had great experiences with Fuze support, but often do not have very good experiences with the lower level support staff. Commonsense scenarios and issues have evolved into larger issues at the first level, but once we are escalated to a higher level Fuze engineer, those types of issues immediately disappear.

Follow up, confirm, re-confirm, then re-confirm again on every detail. Make sure every piece of documentation required is understood by relevant parties.

Fuze is fantastic where there is a need for better voice quality and a need for an off-premises cloud solution for voice communications. Fuze's platform satisfies both of these; from a disaster recovery perspective, we are more secure.