Fuze Review
August 13, 2020

Fuze Review

Ted Arent | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Voice
  • Video
  • Messaging
  • Collaboration

Overall Satisfaction with Fuze

First and foremost, Fuze is used for phone calls. We use this internally to talk to each other and to communicate with customers, vendors, and partners. The conference bridge features are also key to having meetings internally and with our customers. Fuze Meetings are great when we need a face to face or to share screens with co-workers or clients. not always used, but great when we need it! Instant messaging is widely used among our users for quick communications as needed. Overall, FUZE has been critical to maintaining our operations during the recent pandemic. With the staff working from home, we were able to maintain operations by having a solid communication strategy in place.
  • Instant Messaging (with presence awareness).
  • VoIP phone on your PC (softphone), I only use the softphone.
  • Good quality Calls
  • Support: This is where I had to give a 9, support takes too long and lacks product expertise.
  • Reporting: As an admin, I can get what I want, but delegating that to others is limited.
This is one area of Fuze that needs work. It takes time to get to someone and I often need several calls to get a resolution.
That was a while back, but it was fine, we ported over the numbers without issue, and set up all the phone smoothly.
When we were shopping, Fuze was able to give us the features we needed and a good price point.
If you need solid VoIP service for your business with nice features it is a good solution.

Fuze Feature Ratings

Hosted PBX
Call reports
Directory of employee names
Answering rules
Call recording
Not Rated
Call park
Message alerts
Video conferencing
Audio conferencing
Mobile app for iOS
Mobile app for Android