Fuze Review
August 13, 2020
Fuze Review
Score 9 out of 10
Vetted Review
Verified User
Modules Used
- Voice
- Video
- Messaging
- Collaboration
Overall Satisfaction with Fuze
First and foremost, Fuze is used for phone calls. We use this internally to talk to each other and to communicate with customers, vendors, and partners. The conference bridge features are also key to having meetings internally and with our customers. Fuze Meetings are great when we need a face to face or to share screens with co-workers or clients. not always used, but great when we need it! Instant messaging is widely used among our users for quick communications as needed. Overall, FUZE has been critical to maintaining our operations during the recent pandemic. With the staff working from home, we were able to maintain operations by having a solid communication strategy in place.
- Instant Messaging (with presence awareness).
- VoIP phone on your PC (softphone), I only use the softphone.
- Good quality Calls
- Support: This is where I had to give a 9, support takes too long and lacks product expertise.
- Reporting: As an admin, I can get what I want, but delegating that to others is limited.
When we were shopping, Fuze was able to give us the features we needed and a good price point.