Fuze: Effective and feature-rich VoIP
October 15, 2021

Fuze: Effective and feature-rich VoIP

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Voice
  • Video
  • Messaging
  • Collaboration
  • Insights
  • Administration
  • Fuze Hub
  • Fuze Portal

Overall Satisfaction with Fuze

Fuze is our primary VoIP platform and is used across our business in 3 main countries: the UK, USA, and Australia. It provides its service for our sales teams that are calling worldwide and our internal teams that do so for commercial and internal collaboration purposes. Fuze solves the inherent need for sales communication that is simple to use and consistent in nature whilst also providing value-add collaboration to our back-office functions.
  • Meetings and features within meetings.
  • Clean and modern user interface.
  • Good reporting visuals.
  • Bandwidth allocation for calling services.
  • Coverage across Asia-Pac regions.
  • Admin platform navigation.
The implementation process was satisfactory overall. We experienced some staff turnover that delayed our process and was eventually picked up. The process guide was straightforward. There were some incumbent errors with product allocation from our initial dataset that took a while to address to completion.

Do you think Fuze delivers good value for the price?


Are you happy with Fuze's feature set?


Did Fuze live up to sales and marketing promises?


Did implementation of Fuze go as expected?


Would you buy Fuze again?


Fuze has generally adapted well to our business needs and converted into the WFH environment during the global pandemic, especially being useful with inbuilt meeting and collaboration features. Over time, we learned internally that some of our users with non-business-level infrastructure could not use Fuze to its full capabilities. We discovered that though feature-rich, it wasn't optimized for certain connections. Fuze still retains great calling and communication functionality, though [it] could be improved for the above user type and for its back-end admin configuration portal.

Fuze Feature Ratings

Hosted PBX
Multi-level Interactive Voice Response (IVR)
User templates
Call reports
Directory of employee names
Answering rules
Call recording
Call park
Not Rated
Message alerts
Video conferencing
Audio conferencing
Mobile app for iOS
Mobile app for Android