Fuze: Effective and feature-rich VoIP

The implementation process was satisfactory overall. We experienced some staff turnover that delayed our process and was eventually picked up. The process guide was straightforward. There were some incumbent errors with product allocation from our initial dataset that took a while to address to completion.

Fuze has generally adapted well to our business needs and converted into the WFH environment during the global pandemic, especially being useful with inbuilt meeting and collaboration features. Over time, we learned internally that some of our users with non-business-level infrastructure could not use Fuze to its full capabilities. We discovered that though feature-rich, it wasn't optimized for certain connections. Fuze still retains great calling and communication functionality, though [it] could be improved for the above user type and for its back-end admin configuration portal.