The Fuze Experience thus far
October 19, 2021
The Fuze Experience thus far
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- Voice
- Video
- Messaging
- Collaboration
- Contact Center
Overall Satisfaction with Fuze
Currently, we use Fuze as our UCaaS system for the entire company. We currently operate out of about 35 locations across the country including offices in Canada. We are about to roll out the CCaaS product for one division to help with dispatch operations. We also use it as it integrates well with Microsoft TEAMS.
Pros
- Easy to manage portal for system and users.
- Support tickets are easy to submit.
- Fuze Community Center is a wealth of information.
Cons
- Support response though helpful, could be quicker. Think twice when setting the priority of a ticket.
- Sometimes seems to be a disconnect between sales and implementation.
We have used smaller VoIP vendors and UCaaS, such as Ring Central, in the past. We chose Fuze, and it has been the right fit for us. The private VoIP vendor was not as expandable, and the services [were] just not there. Ring Central, though a capable product, was just not our choice.
Do you think Fuze delivers good value for the price?
Yes
Are you happy with Fuze's feature set?
Yes
Did Fuze live up to sales and marketing promises?
Yes
Did implementation of Fuze go as expected?
Yes
Would you buy Fuze again?
Yes
Comments
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