Overall Satisfaction with Fuze
Currently, we use Fuze as our UCaaS system for the entire company. We currently operate out of about 35 locations across the country including offices in Canada. We are about to roll out the CCaaS product for one division to help with dispatch operations. We also use it as it integrates well with Microsoft TEAMS.
- Easy to manage portal for system and users.
- Support tickets are easy to submit.
- Fuze Community Center is a wealth of information.
- Support response though helpful, could be quicker. Think twice when setting the priority of a ticket.
- Sometimes seems to be a disconnect between sales and implementation.
Plan ahead and have good supporting services. Also, be sure your users have been trained as well as have access to the Fuze Community. This can avoid a lot of calls to your own support team.
We have used smaller VoIP vendors and UCaaS, such as Ring Central, in the past. We chose Fuze, and it has been the right fit for us. The private VoIP vendor was not as expandable, and the services [were] just not there. Ring Central, though a capable product, was just not our choice.
Do you think Fuze delivers good value for the price?
Are you happy with Fuze's feature set?
Did Fuze live up to sales and marketing promises?
Did implementation of Fuze go as expected?
Would you buy Fuze again?
I find Fuze meets all my UC needs. If there are any issues, it is typically on the user's end. If it is call quality, that is typically on the quality of the supporting ISP connectivity itself.