Fuze, it works
August 03, 2017
Fuze, it works
Score 8 out of 10
Vetted Review
Verified User
Modules Used
- Voice
Overall Satisfaction with Fuze Voice
It's used by the entire company, we use it for calls, video conferencing, meetings and chat.
- Video conferencing works well.
- It works well as a standalone and we also integrated it with our Polycom video conferencing system which works great.
- I'm constantly using it for phone calls.
- The software just works, I also like the favorites feature.
- Integrated chat client works great I like the fact that I can send off attachments within chat without any issues.
- There should be a button to clear out the call log instead of having to clear the cache manually.
- When you go into the people section, I had a few users complain that they didn't know how to get back to the main window, the X / esc button in the top left-hand corner is a bit hard to notice. I would recommend a bold back button visible in the top left-hand corner.
- Have a settings icon visible in the top menu, some people don't realize that you have to click on your profile to get to it.
- Have a voicemail icon easily visible, again having to click on the profile button isn't exactly user-friendly.
- Sign out button should also be easily visible, same reason as above.
I used Cisco's voip system which was lacking in features. and some of our customer facing support divisions used incontact which was a horrible experience for everyone.