Overall Satisfaction with Gainsight
Gainsight is being used across departments. It solves consistency of service and offers the ability for my team to scale.
- Streamlining processes
- Identifying challenged customers
- Illustrating the state of the business to the executive leaders
I liked Totango, the UI was more user friendly but, it didn't integrate with Salesforce as tightly. The sales people and SE were more capable of answering my questions at Totango. In the end, the ability to manage the reporting piece was the key factor that made me select Gainsight. The POC process with Gainsight was more accommodating.