Gainsight Review
May 16, 2016
Gainsight Review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gainsight
Gainsight is currently used by our Customer Success, Customer Support, and Go-To-Market Operations team. We use the Playbooks and CTAs to drive new hire onboarding, customer onboarding, and issue resolution. We use the dashboards and score cards to drive customer health meetings and executive review meetings as well. We are looking forward to implementing CoPilot to begin automating aspects of the customer lifecycle and scale our Customer Success Team! Gainsight has been a great tool and I'm looking forward to leading the implementation!
- Score cards--very organized and easy to manage
- Automation
- CTA & Playbooks
- More flexibility on C360
- Semi-automation with CoPilot
- Dashboards
- Faster employee onboarding/ramp time
- More transparency to red accounts--churn anaylsis
- Automation to increase CSM effieciency
6 to 10 people