Gainsight CS is a great product
May 30, 2025

Gainsight CS is a great product

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Gainsight CS

Overall Satisfaction with Gainsight CS

In our organization, We didn't have the concept of a Customer 360, so Gainsight CS has allowed us to bring information from multiple sources to allow internal employees get a bigger picture view of an account. The Gainsight CS product has really helped internal teams coagulate information into one source to make decisions.

Pros

  • integrations
  • Data Management
  • Rules Engine
  • Surveys

Cons

  • Relationships vs. Company, to many features are for Company only
  • Better relationship Management
I gave Gainsight CS this usability rating because, in our experience, Gainsight CS is Easy to use, easy to implement.

Do you think Gainsight CS delivers good value for the price?

Yes

Are you happy with Gainsight CS's feature set?

Yes

Did Gainsight CS live up to sales and marketing promises?

Yes

Did implementation of Gainsight CS go as expected?

Yes

Would you buy Gainsight CS again?

Yes

The ability to marry data from multiple sources.

Gainsight CS Feature Ratings

8.5
Product usage
9
Help desk / support tickets
8
Not Rated
NPS surveys
Not Rated
Sponsor tracking
Not Rated
Customer profiles
Not Rated
Automated workflow
Not Rated
Internal collaboration
Not Rated
Customer health scoring
Not Rated
Customer segmentation
Not Rated
Not Rated
Customer health trends
Not Rated
Engagement analytics
Not Rated
Revenue forecasting
Not Rated
Dashboards
Not Rated
Not Rated
Role-based user permissions
Not Rated
Not Rated
API
Not Rated
Integration with Salesforce.com
Not Rated
Integration with Marketo
Not Rated
Integration with Eloqua
Not Rated

Comments

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