Genesys is the best phone assistant and improved my work life
February 27, 2021
Genesys is the best phone assistant and improved my work life
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud (formerly PureCloud)
The use of this platform is practical - it helps me with the organization of my day, as well as allows me to be aware when my clients call me, and that is of great help to give a timely follow-up and not lose my clients. And it is a great help for me to be in contact with my work team, making work effective and contacting clients and collaborators.
- Call transference.
- Conference calls.
- Call control.
- Video calls.
- Data upload.
- Speed in the application.
- Timely follow-up of clients.
- Quality of calls with customers.
- Excellent service to customers.
It is the first occasion that I [use] a platform of this type, and in general my way of working has changed, allowing [me] to give a warm service to clients. It is effective, and in general I do not have any point of comparison with any other platform, but for me it is the first that I try and I would stay with this platform so far.
Do you think Genesys Cloud CX delivers good value for the price?
Not sure
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes