Flexible, powerful and complex phone system.
July 25, 2018
Flexible, powerful and complex phone system.
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Engage (formerly PureEngage)
Used by 4 lines of business; sales, client service, call centre & I/T. The goal is to get the caller to the right person as accurately and quickly as possible.
- Very flexible in handling multiple channels
- Endless configuration possibilities for routing to agents
- Client software is very easy to use for the end user
- Documentation can be hard to find
- Creating support tickets takes too long. Some support groups are only available via email which is very frustrating when dealing with password issues.