Customer Experience Super Heros
July 25, 2018

Customer Experience Super Heros

Ariel Levin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Genesys Engage (formerly PureEngage)

Genesys PureConnect is used across our whole organization and finally enabled us to consolidate contact center and business communications infrastructures. We love how it it connects with our CRM system as well as various workforce management tools and communications systems we use. We can better channel our human resources from tasks PureConnect now does to more meaningful communications. An essential must have tool.

Pros

  • consolidate communication channels
  • superb integration with 3rd party systems
  • fanstastic easy to understand reporting

Cons

  • conditional logic
  • artificial intelligence
  • better visual customization
When you have to deal with gen x-rs, gen y-rs and baby boomers and connect with them in their preferred method while keeping all the CRM data up to the minute and consistent Genesys PureConnect does the job extremely well. Our field guys can use this information to provide amazing service to our clients.

Using Genesys Engage (formerly PureEngage)

Comments

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