Gist, the all-in-one chat and support solution
July 26, 2019

Gist, the all-in-one chat and support solution

Vibhor Sharma | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gist

Gist is being used at the organization as a whole. We are using gist as a one-stop solution to manage all our customer service related needs, planning tasks and communicating internally.
  • Integrations
  • Live chat is seamless.
  • Knowledge-base.
  • UI
  • May be integrating video calls :)
  • Ticketing desk.
  • More tools for marketing AI.
  • No more stress.
  • Customer retention is great.
  • Follow up is measurable.
To begin with, the attitude in all these well-established brands is absolutely horrendous as they think they run the world. Gist is so friendly and every time I have spoken to anyone of them they all take it personally and help you to the end. I have even been helped many times by one of the founders, Jitta. Plus Gist is evolving and it is doing that with a sense of community feedback rather than shooting in the dark so features that come out are well-rehearsed.
Gist is appropriate for any scenario where live interaction is happening or required. It is not yet suited for a ticket-based help desk environment IMO. If that gets integrated it'll be a supernova of all software tools out there.