Small Needs, Big Help
Overall Satisfaction with Gist
We use Gist to provide support to and deliver communication to owners in our community. It eliminates our reliance on email as a support tool, where fowl-ups could me missed and conversations could get crossed. It also allows us to intake support from Facebook Messenger.
Pros
- Website chat is pretty instantaneous. We can direct users to a resource immediately, or keep the ticket. Gist will deliver communications to the customer's email and their browser.
- Emails look nice, and you can design your own, if that's your preference. List segmentation is easy with tags.
- The widgets JavaScript doesn't slow-down page load.
- You can configure Gist to match your branding.
Cons
- The email editor renders some of the headings in incorrect proportions. H2 looks bigger than H1. When delivered, emails look fine.
- One account can have multiple projects, but a single identity persists across all projects. So, you can't use different email domains for each project. You need multiple accounts. That's okay, but the iOS app doesn't support multi-account login.
- I'd like the ability to design my own chat bot avatar.
- Customers are happier. They're receiving feedback more promptly.
- We can tell our story. We can tell our users what we've done for them; prove our value.
- We have records of agreements made and not for when memory fails.
I don't want to name our prior vendor. It'd be throwing shade. They changed their business model. As a non-profit entity, its pricing structure was modified to be far beyond our reach.
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