Gist: An All-in-One Marketing Suite
July 28, 2019
Gist: An All-in-One Marketing Suite
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gist
We used Gist for customer support mainly for answering live chat. We are using different communication channels in our website such as contact form, callback widget and live chat. We found out that live chat is the most effective for our website visitors.
- We love how Gist allows you to create a team who will answer website visitors' enquiries.
- We also like how you can set chatbots that can help outside office working hours.
- We are also happy that Gist integrates with Zapier and other SaaS platforms to streamline our business processes.
- Lead capture forms needs a powerful editor as it is very basic right now, not using it either.
- Their event tracking is also hard to understand and you need programming skills to implement it. Hope they can provide a detailed examples of use cases for this feature.
- Hoping that they can integrate with other booking software for their meeting feature as I don't want to use their current sets of integration.
- More enquiries via livechat more prospects.
- Ease of customer support, we can provide answers in a few seconds resulting to a happy customer.
- We saved a lot of money using their set of tools, rather than purchasing different alternatives with hefty pricing.
We have used tawk.to in the past and it's free tier is good, we found out Gist is the best software to solve one of our business problems. Much powerful software with lots of marketing technology.