Item: Gist
Rating: 10
Author: Douglas McFarlane

Overall Satisfaction with Gist

Use Cases and Deployment Scope

We use Gist to provide an immediate response to clients visiting our website. This allows us to be quick to respond to our important customers and therefore keep their interest and show that we are keen to provide the information they need to purchase our products.

Pros and Cons

Pros

They continue to change and improve their offering.
The customization options are extensive allowing tailoring to suit your needs.
The site integrates well and very easily with your own environments.
They provide a great web app to chat on the move.

Cons

I can't identify any as they are constantly changing and improving.

Return on Investment

I've added some new partners and associates to the team as a result of using Gist and resolved a few initial inquiries from clients.

Alternatives Considered

I researched a few but chose Gist for its flexibility in design and great looking icons on my website. The app is also excellent and immediately notifies you when you are on the move. The interaction with the client is a bit like Whatsapp and you have their email address to respond back if they don't follow up with you.

Likelihood to Recommend

I'd recommend using Gist if you are interested in customer retention and responding to clients quickly. They may well visit another site within the next few minutes if they can't get their questions answered, so this will help to secure business. It also provides a helpful reminder to clients that your customer is only a few clicks away from communicating directly with an expert.

Comments

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Gist in time!