Easy live chat tool for non-coders
October 31, 2019
Easy live chat tool for non-coders
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gist
We mainly use the live chat feature as another channel for customer service by the whole organization, using it to attend the requirements some of our more digital users asks us through our website.
- Easy to install and start using.
- Very efficient help team.
- Easy to adapt to your brand/site.
- The pricing could be less confusing.
- The CRM part of it needs more flexibility.
- The notifications are sometimes not very clear.
- New channel of communication with costumers.
- Success case of an easy and fast digital tool to change a bit an org.
- It's not very easy to explain to non-tech customer service employees why we need another channel and use Gist.