A Very Helpful Tool for Us
April 29, 2021

A Very Helpful Tool for Us

Jonathan Teixeira | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Gist

We use Gist to chat with customers in real-time on our website and manage customer service. Our whole organization uses it and it helps streamline our communication. Our customers really appreciate that they're able to reach us easily and get a response quickly. It's easy to use and we're very happy with it.
  • Live chat
  • User interaction tracking/history
  • Knowledge base
  • I'd like to see it have multiple knowledge bases.
  • I'd like to see it have password-protected or private knowledge bases.
  • Very positive ROI
  • Increased customers happiness
  • Drift
We went with Gist because it had the features we needed at a price we liked. The feature list has grown over time, which is really appreciated. We joined Gist a long time ago (it was still called ConvertFox back then) and have been happy customers for a long time. Happy with the decision we made.

Do you think Gist delivers good value for the price?

Yes

Are you happy with Gist's feature set?

Yes

Did Gist live up to sales and marketing promises?

Yes

Did implementation of Gist go as expected?

Yes

Would you buy Gist again?

Yes

Gist is very well suited if you want to add chat functionality to your website. I know it can do emails, tracking, and combine all that into some really powerful automation, but I can't speak into that since I haven't used those features yet. The chat is rock-solid, however. We're very happy with it.