Gist is a great value for money that's one of the best live chat software out there
March 06, 2023

Gist is a great value for money that's one of the best live chat software out there

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gist

Using it mainly for the live chat feature. I believe almost nothing beats a live chat function when it comes to supporting customers and visitors on my website. It also helps me collect leads and gain valuable insights into the visitor. I am looking forward to using their email marketing in the near future, but in the meantime, their live chat really is seamless, absolutely in love with it.

Pros

  • Absolutely seamless live chat functions
  • Awesome dashboard which tracks visitors that use the live chat with great detail
  • Their customer service is awesome, and response time is good!

Cons

  • Offering white labelling for the Professional Plan
  • Offer one domain/website for each seat instead of just one domain
  • Live Chat
  • Live Sneak Peek (unfortunately not available for Professional Plan)
  • Unlimited Chat History
  • Definitely to gain more leads
  • Less visitors leaving, drop-off without asking questions
  • One of the more affordable (yet fully functional) live chat software
My main use for Gist is live chat. I personally find their live chat to be one of the best, and their mobile app to be invaluable for small businesses on the go. I can receive and response to messages wherever I am, which is imperative for my use case.

Do you think Gist delivers good value for the price?

Yes

Are you happy with Gist's feature set?

Yes

Did Gist live up to sales and marketing promises?

Yes

Did implementation of Gist go as expected?

Yes

Would you buy Gist again?

Yes

I believe Gist (in particular their live chat) is suitable for visitors who are from the general public, which I am using for my website. I also run a separate website where I deal directly with my customers (photographers, B2B) and find that Whatsapp is better (in a sense, closer or more informal feel) suited for long term follow ups and conversations.

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