Gist is a great value for money that's one of the best live chat software out there
March 06, 2023

Gist is a great value for money that's one of the best live chat software out there

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gist

Using it mainly for the live chat feature. I believe almost nothing beats a live chat function when it comes to supporting customers and visitors on my website. It also helps me collect leads and gain valuable insights into the visitor. I am looking forward to using their email marketing in the near future, but in the meantime, their live chat really is seamless, absolutely in love with it.


  • Absolutely seamless live chat functions
  • Awesome dashboard which tracks visitors that use the live chat with great detail
  • Their customer service is awesome, and response time is good!


  • Offering white labelling for the Professional Plan
  • Offer one domain/website for each seat instead of just one domain
  • Live Chat
  • Live Sneak Peek (unfortunately not available for Professional Plan)
  • Unlimited Chat History
  • Definitely to gain more leads
  • Less visitors leaving, drop-off without asking questions
  • One of the more affordable (yet fully functional) live chat software
My main use for Gist is live chat. I personally find their live chat to be one of the best, and their mobile app to be invaluable for small businesses on the go. I can receive and response to messages wherever I am, which is imperative for my use case.

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I believe Gist (in particular their live chat) is suitable for visitors who are from the general public, which I am using for my website. I also run a separate website where I deal directly with my customers (photographers, B2B) and find that Whatsapp is better (in a sense, closer or more informal feel) suited for long term follow ups and conversations.


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