Overall Satisfaction with Gong
I use Gong to listen to how reps are pitching our product. It's also incredibly useful to record myself on calls with users so that I can listen back and take more detailed notes. While we originally implemented Gong for our sales team to do call breakdowns we have slowly been introducing it to more parts of the organization to listen in on customer insights.
- recordig
- transctiption
- note taking
- transcription accuracy
- Sales velocity
- Teaching and coaching
- Save time by transcribing notes
As I mentioned before, I don't find the insights very actionable. If for instance, I took a snippet of the conversation and converted it into a winning email copy and then send it to a prospect I might say the insights were useful. On its own, I don't feel like the AI insights are that useful.
Do you think Gong delivers good value for the price?
Yes
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
Yes
Did implementation of Gong go as expected?
I wasn't involved with the implementation phase
Would you buy Gong again?
Yes